About Online Grievance Lodging and Redresses System:
Any person having grievance with any Entitlement function (GE and Pension) discharged by the Accountant General can record his grievance online. Along with text of the grievance, relevant documents can also be uploaded. Acknowledgments would be provided both via SMS and e-mail, along with status updates via SMS. The status of the grievance redressal can also be viewed online on this site.
We Further Resolve:
- To suitably disseminate knowledge and information on the procedures and processes to all stakeholders.